Ben was friendly, always available, willing to listen and very happy to check-in with me to let me know where things were at and to work with me. I did not feel that he was exerting undue pressure and that he was very willing to adapt according to our wishes. He explained carefully what I needed to know and answered any questions that I had along the way. My only regret is that I have not had the chance to meet Ben in person as I live at a distance. I look forward to doing so. Given that we did not meet at the time I had the best possible experience in relating to Ben via phone and email.